2 Funeral claim policies not paid

I have made a claim as a Bokamoso policy holder and their broker or underwriter is RMA. I made the claim with RMA as stipulated on the claims documents given by bokamoso on the 26th of November 2024. I have not received any feedback or call from RMA,.. We are 3 in the family claiming for the same deceased, however only one person has been paid. Now they are telling us that we have the same policy number so they can't pay, which is impossible on our side because our policies with Bokamoso are not the same, however RMA has decided to put all out claims under one person which makes it difficult for the 2 of us to receive our money. We've called Bokamoso funeral policy however they are also failing to resolve the issue and no longer answering our calls. RMA as well is blaming us and the policy numbers they created for us are incorrect. No one is calling us to fix the problem from both Bokamoso and RMA... I'm really disappointed with the service we've received and I regret recruiting people to join the scheme.