1 reviews | Active since Aug 2025
**** ****
Bad bad do not join play far away from this..
I am writing yet again to raise my concern regarding my outstanding refund. I originally reported this matter on 13 May 2025, and since then, I have repeatedly followed up without any resolution.
Instead of resolving my original case, I was recently given another case number, which only causes further delays. This approach is unacceptable as the issue remains the same: I have not received my refund.
Please be reminded of the following:
I first reported the issue on 13 May 2025.
I have already submitted the requested proof of bank account.
Despite your assurances, no refund has been made to date.
I urgently request:
1. Immediate confirmation of the correct and final case number that will be used to resolve this matter. 2. A clear date of payment for my refund. 3. A written explanation as to why my complaint has been duplicated instead of resolved
Thank you for reaching out again. We sincerely apologize for the inconvenience and frustration caused by the delay in resolving your refund.
Please be assured that we are aware of your concern and are treating it with urgency. Our agents have attempted to contact you telephonically and have also sent follow-up emails, but unfortunately, we have not received a response. We kindly ask that you confirm your preferred contact details so we can ensure effective communication moving forward.
We remain committed to resolving this matter and appreciate your patience as we work to provide a satisfactory outcome.
Thank you for reaching out again. We sincerely apologize for the inconvenience and frustration caused by the delay in resolving your refund.
Please be assured that we are aware of your concern and are treating it with urgency. Our agents have attempted to contact you telephonically and have also sent follow-up emails, but unfortunately, we have not received a response. We kindly ask that you confirm your preferred contact details so we can ensure effective communication moving forward.
We remain committed to resolving this matter and appreciate your patience as we work to provide a satisfactory outcome.