ZERO SERVICE, ZERO COMMUNICATION. ZERO TRUST.

I have requested a parcel to be collected from me in Cape Town and delivered to Gauteng. Quick to take my money and i received my waybill immediately. However, that is where the service stopped. No collection for THREE DAYS. No communication whatsoever, I decided to check the tracking and saw that the first day the driver was too late to attempt a collection. The second day feedback read that the sender (me) was not available at 16H15 when I sat at work till 6pm waiting. Again, Zero communication. Just failure to deliver any kind of service whatsoever and false information. By the third day I had already sent several online complaints, several emails. No response whatsoever. A week later and still not a single reply or call. For such a reputable company you would expect at least some kind of acknowledgement. Trying to call is a complete waste of time, unless you have 45 minutes to spare on a call. I have requested a refund as absolutely ZERO service was provided. No response from anyone. If you value your time and parcels, I would recommend you try ANYONE else except this company. If you enjoy paying for absolute pathetic service and never having your parcel delivered, then this is the one for you. I was fortunate to find an alternative company who not only collected my parcel on the day I requested it, but also delivered it timeously to Gauteng.