Zero logic leading to a waste of time and money...

Received a sms from RAM today to say that something is wrong with my delivery address - with a link to enter "the correct" address - however nothing was wrong with my address in the very first place, so in order to ensure no further delays (seeing that I've been waiting for my parcel for more than 2 weeks now), I called them to require what was wrong and what they they needed from my side to continue without any further delays - to which they responded that "nothing is wrong with the address - but we in fact haven't yet received your parcel for delivery in the very first place"... if that is indeed the case - why on earth would you send me a sms to say that you can't do the delivery (due to an "incorrect" address)... the lady who I spoke to also didn't come across as being phased by this kind of mistake in the least, so I suppose it's most likely an everyday kind of thing at RAM. She said she would put me through to a manager to discuss the matter but I ended up holding the line for a few mins before giving up... the courier industry is very competitive and there is much better service out there, so I would suggest you rather try another courier company before wasting your time and money with RAM...