ZERO attention to detail and ZERO care

Their logistics planning in Cape Town is atrocious. I ordered new internet equipment in order to start my new job and eagerly expected deliver for the day after the order was shipped.

First attempt - Delivery attempted to Tableview, No where near where I live Second attempt - Delivery attempted to Sonstraal. Also no where near where I live.

Tracking the package, after much frustration, someone captured the details incorrectly.

After several emails and attempted chats, I'm still no closer to getting any kind of solution. I've had to spend double on internet that I had budget for and my job is in jeopardy.

Their lack of attention to detail an inability to follow basic delivery instructions is unacceptable and all I get is a 'We are sorry for the inconvenience, we will try again tomorrow."

A clear example of Customer Service in South Africa that is well below industry standard and an embarrassment to the company.