Wrong Address to my parcel, No delivery was made

Its the first time trying to recieve parcel from RAM, and I am having the worst experience. I ordered a parcel and was expecting to recieve it today.SMS for my parcel shows that it was going to a totally different address then the one I provided and the 3rd party has provided them. Leading for my order to fail. I was in need for that parcel for the weekend and now they do not assist with same day deliveries nor collections..I am really disappointed in this courier service. Now I will have to wait again for me parcel to get delivered not sure that it will even get delivered because the driver did not even call to let me know that they have arrived or something.

Can this please be escalated to the relevant department, and urgently attended too

Bongani Masango