Wrong address, false promisses & not updating details after 3 calls to confirm details are updated.

<p>I am expecting a parcel from Ram hand to hand couriers. This morning at 07:30 am I receive an sms with wronf details on it. I immediately call them (SPoke to: Keabetswe) to rectify and I was promissed it has been rectified. I call again 30 min. later and I am told it is rectified with the driver and the drier will call me. It is not 11:28 - I go onto the website only find the delivery is not delivered because the adr. is wrong. ZAvien tells me: The delivery adr. no one knows me and it is wrong and the driver left. I ask him: what details were updated or changed, he says none and he doesnt know. I tell him what is said on the website and he then says ok - I see that now. The driver was called and while speaking to him he drops the phone on my ear before saying who is suppose to call as the adr. where he is sent they dont know the receipient. I am disgusted by the service, empty promise and to be told details were changed only not to be changed and have people drop the phone on my ear. Not only that - I cancelled all my meeting and appointments to be told oh well sorry - let see if the driver can maybe pass the correct adr. I gave them twice before the driver came and thrid time on the call, & i mean it is just next door.</p>