WORST, WORST, WORST COURIER SERVICE!!
Waiting for my Vodacom package (K***) to be delivered for a week and a half now. It was scheduled as a "next day delivery". Every day they promise it would be delivered, but nothing happens. First my package was in Midrand for a week, although I stay in Cape Town. Then when it finally arrived here, they tried to deliver it to my home address instead of my work address. Phoning the Call Centre is worthless. The agents just tell you it will be delivered the next day. Talking to a Team Leader / Manager is also a waste of time. Spoke to Kaiden this morning, he promised it would be sorted out. My package eventually went out for delivery today, but at 15:40 my status was just updated to "Non Delivery" - nobody phoned me with a reason. Kaiden is not taking my calls since 11:00 this morning (he can see it is me phoning). Sky Couriers delivered my other package within 2 days. I will definitely talk to Vodacom's Managers to consider to only use Sky Couriers in the future, RAM is PATHETIC!!!
I understand the frustration caused thereof and sincerely apologize for the inconvenience experienced and sub-standard service you’ve received from our personnel. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. I have no words to honestly express my disappointment of the service you have received. I will make contact with you tomorrow Morning to ensure that I get this resolved.
I understand the frustration caused thereof and sincerely apologize for the inconvenience experienced and sub-standard service you’ve received from our personnel. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. I have no words to honestly express my disappointment of the service you have received. I will make contact with you tomorrow Morning to ensure that I get this resolved.