NS
Nomfundo S
1 reviews | Active since Dec 2017
08 Nov 2024, 16:36
Worst service, you will fight to receive your goods.
Ram offers the worst service. They schedule deliveries and they fail each and everytime and no one explains why it failed. The delivery guy never called me and I was home all day. Once i escalate the case to the company i bought from, they come back and say they dont have my correct number but bare in mind they can send me whatsapps when the delivery failed. I also went on their system and provided my number again after the first delivery failed but thats the excuse they use. I am not sure why big shops that we order from even use this company. They do not take customers seriously.
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Ram Hand To Hand Couriers's replyOfficial
11 Nov 2024, 15:07Dear Nomfundo Shange
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel was delivered successfully.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel was delivered successfully.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply11 Nov 2024, 15:07
Official
Dear Nomfundo Shange
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel was delivered successfully.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised your parcel was delivered successfully.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.