Worst service ever!!!

Worst customer service ever, I have been waiting for a parcel from ram since Friday, around 11 I get a call from their driver claiming they have a wrong address on the system so they will deliver on Monday which is today, then I get a message from my service provider that I failed to collect my parcel on Friday and as such I will be charged for non delivery. When I check on their tracking system it says they called me and failed to deliver, due to me not answering my phone which is a lie. Today I call their call center again trying to check where my parcel is I get another story that the driver has a breakdown they will be unable to deliver. They will deliver tomorrow which I don’t believe for one bit. FNB SHOULD STOP USING RAM, I have never experienced such incompetence when deliveries from Fnb are done CCD couriers...ram is ****