AC
Anne C
1 reviews | Active since Feb 2020
22 May 2023, 09:26
WORST SERVICE EVER
Worst service ever and no feedback from Ram hand to hand couriers. On the 3rd of May 2023 a parcel was collected in Ballito and was supposed to be delivered on the 8th of May 2023. Til date (22 May 2023) no feedback on my parcel and it seems like they have lost the parcel as they said that operations cannot find the parcel. That was the last that I have heard from them, and I need to phone them everyday and ask for feedback. I will never use them again and not sure whether I will ever get my parcel as there are no progress on this issue when I phone their customer service number. Also send numerous emails and no feedback. RL***
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Ram Hand To Hand Couriers's replyOfficial
23 May 2023, 16:27Good day Anne. Thank you for reaching out to Ram Hand to Hand Couriers.
We are very sorry to hear about the negative experience you've had with our service, I understand the inconvenience caused thereof and would like to sincerely apologize for the unsuccessful delivery of your parcel and the frustration this has caused you.
I will escalate this to the respective manager/ superiors and have management look into this to ensure that we resolve this matter resolved as soon as possible as well as make certain that we prevent such from happening again in the future. Kindly expect a call soon and I will revert with feedback once received. Thank you very much for your patience, it is highly appreciated.
Kind regards.
We are very sorry to hear about the negative experience you've had with our service, I understand the inconvenience caused thereof and would like to sincerely apologize for the unsuccessful delivery of your parcel and the frustration this has caused you.
I will escalate this to the respective manager/ superiors and have management look into this to ensure that we resolve this matter resolved as soon as possible as well as make certain that we prevent such from happening again in the future. Kindly expect a call soon and I will revert with feedback once received. Thank you very much for your patience, it is highly appreciated.
Kind regards.
Ram Hand To Hand Couriers's reply23 May 2023, 16:27
Official
Good day Anne. Thank you for reaching out to Ram Hand to Hand Couriers.
We are very sorry to hear about the negative experience you've had with our service, I understand the inconvenience caused thereof and would like to sincerely apologize for the unsuccessful delivery of your parcel and the frustration this has caused you.
I will escalate this to the respective manager/ superiors and have management look into this to ensure that we resolve this matter resolved as soon as possible as well as make certain that we prevent such from happening again in the future. Kindly expect a call soon and I will revert with feedback once received. Thank you very much for your patience, it is highly appreciated.
Kind regards.
We are very sorry to hear about the negative experience you've had with our service, I understand the inconvenience caused thereof and would like to sincerely apologize for the unsuccessful delivery of your parcel and the frustration this has caused you.
I will escalate this to the respective manager/ superiors and have management look into this to ensure that we resolve this matter resolved as soon as possible as well as make certain that we prevent such from happening again in the future. Kindly expect a call soon and I will revert with feedback once received. Thank you very much for your patience, it is highly appreciated.
Kind regards.