SR
Simoney R

1 reviews | Active since Dec 2024

10 Dec 2024, 08:42

Worst Service ever

I had the absloute worst experience with RAM. They colected my parcel from Vodacom on Monday the 2nd of December. The first time they "tried" to deliver was on Saturday the 7th of December. The guy doing the delivery claimed that the business was closed which was infact not true. We were very much still open at that time. Also my delivery address is my work and home address which means I am ALWAYS availble. This guy did'nt even try to reach me in any way. This is now causing me to still wait and nobody can give me any answer as to when the package will be delivered. When you call them is no less then 20 min holding time and then in the middle of the conversation the phone gets cut off and they would not even try to call you back.

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Replies (5)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply10 Dec 2024, 08:54
Official
Good day Simoney 
 I hope this message finds you well.  We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding.  We will deliver the parcel as soon as possible.

We do humbly apologise for delay caused . 

We will dispatch your parcel as soon as possible ,


Thank you 
Ram Management 
SR
Simoney R's update10 Dec 2024, 09:01
Reviewer Update
I am sorry but this is not an excuse for the driver that assumed the business was closed when it was not!!! I have been hearing this since yesterday and the parcel is still not out for delivery!!!
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply10 Dec 2024, 10:28
Official
Good day,

Please note the parcel has been resolved and we will be making delivery to your address tomorrow. 
SR
Simoney R's update10 Dec 2024, 10:36
Reviewer Update
I truly hope this is true!!!
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply10 Dec 2024, 14:31
Official
Thank you for your patience we will deliver without fail.