Worst service ever.
<p>I have now phoned so many times to find out where my URGENT delivery is. It should have been delivered last week Friday. It is now Monday 16:37. I am still waiting. I phoned early this morning and asked that it must be done before 15:00. I have phoned 3 times since and just get promises that it will be delivered. No one can tell me where the package is. No one at the call centre can contact the driver. All they do is send e-mails and can't give any information. I specifically asked that this is URGENT. I just get no feedback. No one can help and once again I am not going to receive my package. You are useless!! I have been waiting as I must be here to receive and sign for the package!! What am I to do? Who can I speak to? I have offered to come and pic k it up, but are not allowed to do so? </p>
Good Day,
I have traced your parcel and noted that this was delivered and received yesterday.
Please do note that due to security reasons we are unable to supply estimated delivery times and also do not allow clients to collect from our Hubs. Our call center agents have requested that the parcel be delivered and the driver did in fact come to the address to make delivery.
Please also note that the address details that was supp**** initially from Vodacom was incorrect and this was rectified on Friday the 7/3/2017. Prior to the delivery that was made RAM could not do so due to the incorrect address details that was supp****.
I do apologize for the inconvenience that was caused due to this.
Regards
Aldo Liebenberg
Good Day,
I have traced your parcel and noted that this was delivered and received yesterday.
Please do note that due to security reasons we are unable to supply estimated delivery times and also do not allow clients to collect from our Hubs. Our call center agents have requested that the parcel be delivered and the driver did in fact come to the address to make delivery.
Please also note that the address details that was supp**** initially from Vodacom was incorrect and this was rectified on Friday the 7/3/2017. Prior to the delivery that was made RAM could not do so due to the incorrect address details that was supp****.
I do apologize for the inconvenience that was caused due to this.
Regards
Aldo Liebenberg