Worst Service Ever
<p>This is the worst service I have ever received with regards to courier companies. </p> <p>I would never recommend anyone I know to use their services. It has truly been a putrid experience.</p> <p>They falsified information that is **********.</p> <p>They never answer their damn phones.</p> <p>Customer Service agents like Fatima log notes on the tracking website that is incorrect. </p> <p>Drivers dont even deliver but state they were here. </p> <p>They make a note stating they need a floor number but how the hell can you ask for a floor number if it needs to be delivered to security on Ground Floor.</p> <p> </p> <p>I hope I never have to ever in my life use this company again. </p>
Dear Lydia Mashonga
We at RAM strive to provide the best service to our Customers at all times.
It is extremely regrettable any time any one of our valued customers has a service related problem and we note with concern the ramifications that these problems may have on your perception of the RAM Hand-To-Hand™ brand.
Your complaint has been noted and RAM has investigated your complaint and found that the address details that were supp**** by the sender was given only as City Of Cape Town, 44 Wale Street. No floor number or office numbers was supp****. Ram has also tried to contact you on the number that was supp**** but could not get hold of you.
RAM will contact you shortly to discuss your complaint.
For any further information, you are welcome to contact our Call Centre. on ***
Dear Lydia Mashonga
We at RAM strive to provide the best service to our Customers at all times.
It is extremely regrettable any time any one of our valued customers has a service related problem and we note with concern the ramifications that these problems may have on your perception of the RAM Hand-To-Hand™ brand.
Your complaint has been noted and RAM has investigated your complaint and found that the address details that were supp**** by the sender was given only as City Of Cape Town, 44 Wale Street. No floor number or office numbers was supp****. Ram has also tried to contact you on the number that was supp**** but could not get hold of you.
RAM will contact you shortly to discuss your complaint.
For any further information, you are welcome to contact our Call Centre. on ***
Dear Lydia Mashonga
We at RAM strive to provide the best service to our Customers at all times.
It is extremely regrettable any time any one of our valued customers has a service related problem and we note with concern the ramifications that these problems may have on your perception of the RAM Hand-To-Hand™ brand.
Your complaint has been noted and RAM has investigated your complaint and found that the address details that were supp**** by the sender was given only as City Of Cape Town, 44 Wale Street. No floor number or office numbers was supp****. Ram has also tried to contact you on the number that was supp**** but could not get hold of you.
RAM will contact you shortly to discuss your complaint.
For any further information, you are welcome to contact our Call Centre. on ***
Dear Lydia Mashonga
We at RAM strive to provide the best service to our Customers at all times.
It is extremely regrettable any time any one of our valued customers has a service related problem and we note with concern the ramifications that these problems may have on your perception of the RAM Hand-To-Hand™ brand.
Your complaint has been noted and RAM has investigated your complaint and found that the address details that were supp**** by the sender was given only as City Of Cape Town, 44 Wale Street. No floor number or office numbers was supp****. Ram has also tried to contact you on the number that was supp**** but could not get hold of you.
RAM will contact you shortly to discuss your complaint.
For any further information, you are welcome to contact our Call Centre. on ***
Good day
Please note that I was not contacted on the 30.12.2016.Hence, the reason I stated that the information on your website is falsified and that the entry captured by your agent is **********, as he/she did not liaise with me. The reason a floor number is not required because the parcel would have to go through security, where i would have to come and collect the item from a RAM staff member. I was assisted this morning after being on the phone trying to get through to RAM call centre for approximately 2hrs and 30mins before a lady Beverly and Bernice assisted me with grace and respect. They were extremely helpful.
However, please note that the action of two competent staff members does not justify the incompetence of the numerous staff members that I had to deal with in order to have MY OWN package delivered to me.
Please try training your staff to be more responsive, honest and atleast adequate to do the job.
I'm so mad, as this is a major inconvenience to me, as the customer.
Good day
Please note that I was not contacted on the 30.12.2016.Hence, the reason I stated that the information on your website is falsified and that the entry captured by your agent is **********, as he/she did not liaise with me. The reason a floor number is not required because the parcel would have to go through security, where i would have to come and collect the item from a RAM staff member. I was assisted this morning after being on the phone trying to get through to RAM call centre for approximately 2hrs and 30mins before a lady Beverly and Bernice assisted me with grace and respect. They were extremely helpful.
However, please note that the action of two competent staff members does not justify the incompetence of the numerous staff members that I had to deal with in order to have MY OWN package delivered to me.
Please try training your staff to be more responsive, honest and atleast adequate to do the job.
I'm so mad, as this is a major inconvenience to me, as the customer.