Worst service ever

I got notified in the morning that my goods will be delivered. I called 5 times waiting a total of well over an hour. Eventually on my last attempt I got an answer after a 15 minute after I got updated my address was unsuccessful and there is no number. Both are lie. I have home all day waiting with my phone on I told the agent was put on hold for 10minutes then was muted until 5 pm with no answer. wait I gave my waybill number RAIN02- ***2. Worst service I have experienced. I will pick it up myself if this is the service