Worst service and staff behaviour ever!!!!

The worst driver behaviour, most disrespectful, inconsiderate service I’ve ever experienced!!! My delivery was supposed to arrive last week Thursday, and today is Tuesday, nothing from them till this morning when they called and said they’d arrived with my delivery at the office at 9am, after I had clearly explained that I’m an On Field worker and hardly ever report to the office…fast forward, driver tells me he’ll be dropping off other deliveries that he had for the day and to alert him once I make my way to the office (only to collect my delivery of-course) I call the driver around 1pm and advised that I’d be at the office before 2pm, all well and good. At 1:30pm I call him to advise I was approx 15min away and to confirm his whereabouts, guy starts shouting and saying he thought I was calling to say I’d arrived because he’d been parking outside my workplace and says I’m not the only client he’s meant to see and that he was leaving for other deliveries, then cuts the call on me. I then called the Ram couriers Isando where my parcel was originally coming from and spoke to an African lady who refused to give me her name, took her through my bad driver story and requested the name of the driver, lady also dropped the phone on my ear. Then spoke to Lauren who promised I’d have a Manager call me back before the end of the day to resolve my complaint, which of course never took place. Attempted calling the driver once more, and guess what, my calls were rejected!!! They fail to do something as simple as checking on the timing/ availability of the client before shooting straight to the address. I left the office at 6pm this evening without my parcel still!!! I’m appalled, very disappointed and utterly disgusted at this disgraceful excuse of a service!!!!