Worst service

RAM service is the worst ...i was supposed to receive my parcel today but the driver **** and said he tried to call me but no one tried to call me for delivery i have called the contact center from 11am and was promised they will get back to me but till now and i need my parcel as i am traveling tomorrow morning ...one of the consultants i spoke to her name is Leean said i will get assistance within 45 minutes but im still waiting i also spoke to Felicia who put me on old for more than 11 minutes then dropped the call...WHAT BAD SERVICE