hH
henfred H

1 reviews | Active since Aug 2016

13 Mar 2020, 06:32

Worst service

Good day,

I'm deeply disappointed that you would send me below email and then fail to deliver without proper communication.

I phoned last night and confirmed that your driver requires a escort into my arear.

Your driver is lying and completely dishonest or just utterly lazy as no escort is required. Ram has delivered to my house before without a escort.

We have received various deliveries at our house from different organizations.

The lack of communication shows a complete disregard and respect for ny time. After receiving your email, I made sure I'm available and wasted a whole day due to a lack of communication and a complete disregard for my time.

Please deliver immediately and make contact.

Regards,

Henfred Pietersen

0
Replies (6)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply13 Mar 2020, 11:44
Official
Good day Henfred..

Thank you for reaching out to us with your complaint. 

We are sorry to hear about your frustrations ☹ We have alerted our management to look into this urgently for you. 

We have requested that they ensure that the delivery is done today, without fail. They should be able keep in touch with you for delivery today at the soonest possible time. 

Apologies for the delayed delivery of your goods.

Kind regards.
hH
henfred H's update13 Mar 2020, 12:20
Reviewer Update
I'm suffering production losses cause I have to wait for your slow delivery service. Your inability to adhere to your own SLA is sad...
hH
henfred H's update13 Mar 2020, 12:42
Reviewer Update
Look at the time, I'm still waiting...
hH
henfred H's update13 Mar 2020, 18:11
Reviewer Update
Again look at the time....I'm still waiting....
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henfred H's update13 Mar 2020, 20:05
Reviewer Update
Yip, looks like another roll over. RAM is a no show....
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply17 Mar 2020, 12:29
Official
We do apologise for the late delivery of your goods and all the inconveniences caused.