WORST POSSIBLE SERVICE EVER

I am highly disappointed in the lack of service received with regards to my parcel which I was supposedly supposed to received on Wednesday 30 May 2018. I received an email from Betty who works for the courier company Ram. I responded to her email and received a phone call from an Agent of Ram Couriers on Tuesday evening 19:40 to which I have not had any response again. I called the courier company on Thursday at 14:30 and was informed by a certain Kgabo that my parcel was out for delivery and I would receive it the same day. I informed her that I was on my way home and that I would need the cel number of the courier that was delivering the parcel to arrange access to our complex. I received my feedback or phone call. On Friday I called Ram Couriers again, again speaking to Kgabo who informed me the parcel could not be delivered because the driver could not gain access to the complex. I told her that I had not received any phone call and that I did inform them that the courier would not be able to gain access if he did not get a access code from me. She put me through to a Supervisor named Lorraine, who was very apologetic and promised that my parcel would be delivered the very same day. I told her I would be home for the remainder of the day. She also promised to get a Manager to contact me with regards the lack of service and delivery again. I have again not received my parcel and or any phone calls from Ram Couriers to deliver my parcel.