AH
Ashley H
1 reviews | Active since Jun 2016
18 Nov 2022, 11:37
Worst parcel handover yet
It’s possible they are the worst courier out there. They have no respect for any one on they road they drive like idiots and when they deliver the parcel to u they act like idiots so maybe ram should stop hiring idiots or the ceo him self is probably and idiot I have no idea I hope that I never have to see the again
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Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
22 Nov 2022, 09:49Hi Ashley.
My apologies for the misunderstanding and I am very sorry to hear that you've had negative experience with our service you received from the couriers. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. We do not condone such poor service and behavior from the couriers, we appreciate you bringing this to our attention.
I will escalate this matter to the respective hub manager and have management look into this matter so this kind of behavior can be called to order immediately and have those accountable disciplined accordingly. I appreciate your patience with us as we further investigate this issue and I’m confident your next experience with us will be up to your expectations.
Kind regards, Trae
My apologies for the misunderstanding and I am very sorry to hear that you've had negative experience with our service you received from the couriers. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. We do not condone such poor service and behavior from the couriers, we appreciate you bringing this to our attention.
I will escalate this matter to the respective hub manager and have management look into this matter so this kind of behavior can be called to order immediately and have those accountable disciplined accordingly. I appreciate your patience with us as we further investigate this issue and I’m confident your next experience with us will be up to your expectations.
Kind regards, Trae
Ram Hand To Hand Couriers's reply22 Nov 2022, 09:49
Official
Hi Ashley.
My apologies for the misunderstanding and I am very sorry to hear that you've had negative experience with our service you received from the couriers. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. We do not condone such poor service and behavior from the couriers, we appreciate you bringing this to our attention.
I will escalate this matter to the respective hub manager and have management look into this matter so this kind of behavior can be called to order immediately and have those accountable disciplined accordingly. I appreciate your patience with us as we further investigate this issue and I’m confident your next experience with us will be up to your expectations.
Kind regards, Trae
My apologies for the misunderstanding and I am very sorry to hear that you've had negative experience with our service you received from the couriers. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. We do not condone such poor service and behavior from the couriers, we appreciate you bringing this to our attention.
I will escalate this matter to the respective hub manager and have management look into this matter so this kind of behavior can be called to order immediately and have those accountable disciplined accordingly. I appreciate your patience with us as we further investigate this issue and I’m confident your next experience with us will be up to your expectations.
Kind regards, Trae
AH
Ashley H's updateReviewer Update
24 Nov 2022, 21:00Hi I don’t know how you will be able to escalate it if u don’t know my order tracking number but seeing as u want to escalate it I’ll give it to you (COOL03-***4)
AH
Ashley H's update24 Nov 2022, 21:00
Reviewer Update
Hi I don’t know how you will be able to escalate it if u don’t know my order tracking number but seeing as u want to escalate it I’ll give it to you (COOL03-***4)