Worst experience ever from a customer care consultant!!!!!!!!
Troy from Ram couriers customer service put me on hold and acted like he can not hear me when i called and I can hear the whole background, people who do not want to work must leave Jobs for people who need them. Literately ignored my call and I've been on call for more than 17 minutes. I Can hear him talking to his colleagues???????? Why does RAM have such employees ?
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Ram Hand To Hand Couriers's replyOfficial
13 Feb 2019, 12:44Good day, Completely unacceptable and will be disciplined accordingly. Please accept my sincere apologies. Your parcel is currently out for delivery, I am checking on estimated time of delivery and will revert back to you. Are you available and do you have your ID and proof of residence not older than 3 months?
Ram Hand To Hand Couriers's reply13 Feb 2019, 12:44
Official
Good day, Completely unacceptable and will be disciplined accordingly. Please accept my sincere apologies. Your parcel is currently out for delivery, I am checking on estimated time of delivery and will revert back to you. Are you available and do you have your ID and proof of residence not older than 3 months?
Ram Hand To Hand Couriers's replyOfficial
13 Feb 2019, 13:57Good day - confirmed and the courier will be in your area for delivery at 16h00. Will you be available at that time?
Ram Hand To Hand Couriers's reply13 Feb 2019, 13:57
Official
Good day - confirmed and the courier will be in your area for delivery at 16h00. Will you be available at that time?