SK
Singa K
1 reviews | Active since Dec 2024
06 Dec 2024, 10:12
Worst delivery experience
Ram couriers has the worst customer service, My parcel was out for delivery 3 days ago but it has not been delivered yet, the tracking status changed to under investigation and I still do not know why. I have been tried to get hold of Ram via call but the other line that I called 2 days ago says the number does not exist and the other number they keep dropping the call. They do not respond on Whatsapp at all, I am so frustrated and I do not know how I can get assistance
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
06 Dec 2024, 10:42Good day Singa
We sincerely apologise for any inconvenience caused and greatly appreciate your patience and understanding during this busy period.
Unfortunately our driver was involved in a highjack yesterday with your parcel
Please give up to 5 working days for investigation to be done , communication will be sent to your service provider , they will contact and advise on a way forward after investigations are complete
Thank you
Ram Management
We sincerely apologise for any inconvenience caused and greatly appreciate your patience and understanding during this busy period.
Unfortunately our driver was involved in a highjack yesterday with your parcel
Please give up to 5 working days for investigation to be done , communication will be sent to your service provider , they will contact and advise on a way forward after investigations are complete
Thank you
Ram Management
Ram Hand To Hand Couriers's reply06 Dec 2024, 10:42
Official
Good day Singa
We sincerely apologise for any inconvenience caused and greatly appreciate your patience and understanding during this busy period.
Unfortunately our driver was involved in a highjack yesterday with your parcel
Please give up to 5 working days for investigation to be done , communication will be sent to your service provider , they will contact and advise on a way forward after investigations are complete
Thank you
Ram Management
We sincerely apologise for any inconvenience caused and greatly appreciate your patience and understanding during this busy period.
Unfortunately our driver was involved in a highjack yesterday with your parcel
Please give up to 5 working days for investigation to be done , communication will be sent to your service provider , they will contact and advise on a way forward after investigations are complete
Thank you
Ram Management