JH
Johannes H

1 reviews | Active since Oct 2020

10 Jun 2024, 20:12

Worst delivery company in SA

This is the worst company full of promises. I was waiting for an urgent delivery. I called them 15 Times. The second time they confirmed the parcel would be delivered at 3PM. This did not happen I battled to get hold of them, They confirmed the tracing numbers. I said I wanted the driver's number. they refused. at 17h25 I received a call from the driver. He said he will deliver after he delivered in Badplaas. he called again when he passed the filling station. I explained to him how to find me. I then got into my vehicle to go and fetch him as he did not know the area. Instead of delivering he passed the turnoff. when I got hold of him, he said he will deliver tomorrow after I told him that I'm not available tomorrow. He said that his "manager" told him so. I told him to turn around to deliver. I waited at the turnoff for more that a half an hour. I then decided to go home. This ******* did ignore my request. I will give comments on social media tomorrow as well.

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply11 Jun 2024, 11:04
Official
Dear Johannes Hendrik Hanekom



 
 
 We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed. 
The matter has been escalated and we will arrange for delivery once the address has been updated. 
 Please accept our sincere apologies for the inconvenience and frustration this may have caused.
 
 We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
 Once again we humbly apologize and appreciate your patience and understanding.

I see parcel was delivered was delivered successfully today 

thank you