DD
Desmond D

1 reviews | Active since Dec 2025

05 Dec 2025, 14:42

Worst customer service, no communication.

Absolutely horrible service, zero customer satisfaction interest. By far the worst courier I've ever dealt with.

We placed an order through Vodacom, ensuring that the address was correct. The first update stated "Customer not at work - at home", which was a lie as no one from RAM was onsite. We then called into their office (Which is a nightmare, as they take 20+min to answer, their chatbot times you out, they don't call back, send emails or communicate in anyway whatsoever), only to deal with a rude woman who tells us that there is no business name on the address and that it has to get sent back to Vodacom for the address to be reviewed. I'm assuming out of spite, the woman changed the address from Vereeniging to Richmond, Cape Town. Cannot get a hold of call center, cannot communicate with anyone in their team. The only solution at this point is to request a refund from Vodacom. Honestly do not make use of RAM, there are much better alternatives out there such as Courier Guy, or JKJ.

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