Worst Customer Service

I am absolutely appalled, furious and disgusted with the customer service of RAM couriers. I booked a collection online on Thursday, 10 March 2016. On the website it indicated that the parcel will be collected from Bredasdorp before 11:00 on Friday and delivered before 11:00 on Monday. I phoned the Worcester branch on Monday morning to find out why the system isnt updated. They told me it will only be collected later on the Monday afternoon. I asked the guy why did they indicate on the website it will be collected on Friday? He told me i ****, and only booked the collection on Friday! After a long discussion with him and reading my invoice to confirm i booked the collection on Thursday, out of the blue he told me that they dont do collections in Bredasdorp on Fridays? The parcel was collected Monday afternoon after 15:00. Tuesday morning they told me it will be delivered the afternoon. After a lot of calls, online customer chat etc, a Michael phoned me at 19:00 on Tuesday evening and promised that the parcel will be delivered by 8:30 Wednesd. Another joke. After calling Michael and the Customer care line 11 times on Wednesday morning, the parcel was delivered at 10:00. What a joke.