1 reviews | Active since Apr 2017
Worst courier services - RAM
<p>Good day Aldo, I believe you are in charge of the company. Bad for you. Worst service, and you claim to be couriers, it is a joke. First of all, all calls are dropped on your side, had to call 7 times to finally talk to receiptionist, who kept on putting me all over the place for another 20 min. Finally managed to talk to Zavia Stevens (not sure if the spelling is correct), who also been extremely useless. The parcel was supposed to be delivered before 13pm (special request was confirmd by your service). The driver did not show up, waisted 1 hour of my time, that includes convincing your agent to make arrangments, and anothr waiting for the driver who did not even bother to confirm late delivery. I have contacted Vodacom, who was sending the package, and hope they will not use you again, from what I see on site, I am not the only one complaining.</p> <p>Angelica Gorbunova ********** 381</p>
Good day,
I do apologize for this happening, As per our telephonic conversation I have advised that due to the delivery being a paid service from Vodacom and a next day delivery before 17H00 we can not promise that the delivery will be made before 13H00.
I do understand you frustration, however please do note that If you are not available at the address requested for delivery by the sender, we unfortunately can not make delivery to you.
Please note that I have also spoken to the driver and he advised that he would try to make delivery to you before 14H40 however can not promise as he was not in your area to make delivery yet.
Also please note that the driver do not only delivery just one parcel during the day , he does have a whole van full and makes delivery in different areas during the day, meaning that delivery will be done during the day but before 17H00 depending on when he services your area.
Regarding the promises that was made and the phone calls that was dropped, I do apologize for this happening and have dealt with the respective staff members.
Regards
Aldo Liebenberg
Customer Complaints
Good day,
I do apologize for this happening, As per our telephonic conversation I have advised that due to the delivery being a paid service from Vodacom and a next day delivery before 17H00 we can not promise that the delivery will be made before 13H00.
I do understand you frustration, however please do note that If you are not available at the address requested for delivery by the sender, we unfortunately can not make delivery to you.
Please note that I have also spoken to the driver and he advised that he would try to make delivery to you before 14H40 however can not promise as he was not in your area to make delivery yet.
Also please note that the driver do not only delivery just one parcel during the day , he does have a whole van full and makes delivery in different areas during the day, meaning that delivery will be done during the day but before 17H00 depending on when he services your area.
Regarding the promises that was made and the phone calls that was dropped, I do apologize for this happening and have dealt with the respective staff members.
Regards
Aldo Liebenberg
Customer Complaints