1 reviews | Active since Jul 2024
Worst courier service in South Africa stay away
Worst experience ever, super unprofessional services. Must be the worst courier services in South Africa. I’ve been expecting my delivery all morning even took leave from work because they will only deliver to me with my id. They then call to advise that the driver tried to deliver but I provided the wrong id documents. I then ask how if the driver has never even been here at my door or given me a call to come collect my package. They then say oh sorry no the mistake was from DStv for not providing the correct documents I request for my package to be brought back to me since they were there and then say oh no sorry we waiting for the documents first. So how do you have a delivery in progress but never got the right documents. Super super upset as a days money is lost and no package received. How do we live in a world where everything is done online but delivery partners are messed up. Is it perhaps too cold outside today or what is the problem?
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The delay was on the senders side for not providing us the correct invoice , matter was resolved and parcel has been delivered
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The delay was on the senders side for not providing us the correct invoice , matter was resolved and parcel has been delivered
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.