Worst Courier Service In South Africa

First problem, a driver was sick, so no one could collect my package (this is understandable, but was only communicated to me Friday afternoon, 16:45) Monday comes around, after I call in at 16:30, they send a driver to collect, the driver refuses to take the package without a printed out waybill, although all the details are written on the package as I have done before over many years. After strict instructions and a specific request that I be called on my phone, the driver collecting my package today, Rivano Marco de Vries, repeatedly hooted in front of the premises gate, disturbing everyone else working on the premises. After I complained to him that he should not be hooting, he simply asked for my printed waybill (this is the new RAM excuse: you now need an official printed waybill, not just writing on the package as accepted for the last 4 years). There was no apology. When I asked for his name, he **** and said he was Jason. I am really upset with how I was treated as a client by RAM Hand to Hand Couriers and will never use your service again. None of your staff is customer-centric; most have bad attitudes, and no one can give an honest, straight answer.