JH
Jason H

1 reviews | Active since Apr 2017

20 Apr 2017, 15:29

Worst Courier Service in South Africa

<p>I can quite honestly say that the service I have experienced from RAM ranks as the worst I have received in South Africa. I would not recommend this courier service to anyone.</p> <p> </p> <p>On Tuesday, the day of supposed delivery, I recived a message in the evening stating that the package was unable to be delivered due to no one being home. Absolute *******, I was home the whole day. No follow-up call. </p> <p> </p> <p>The following day I phoned to make sure they had the correct address. I then phoned again that day to confirm and was told it will be delivered for sure. End of the day, received another sms to say not able to deliver. Again, I was at my address the whole day.</p> <p> </p> <p>This moring I received nothing, no sms, no phone call, no email. I phoned and emailed. Was told it was being resolved, still nothing.</p> <p> </p> <p>Now I'm told it will come next week.</p> <p> </p> <p>Thank you RAM for truly diabolical service. </p>

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply21 Apr 2017, 08:47
Official

Good day,

Thank you for bringing this matter to my attention,

I have e-mailed you requesting you tracking reference number so that I may assist in having this matter resolved.

I would like to apologize for this happening.

Regards

Aldo Liebenberg

Customer complaints Officer