Worst courier service I have encountered.

I have never been so disrespected like this. Here I am waiting for a delivery by RAM of my Vodacom contract devices. The driver does not call me at any point on his way to deliver. Gentleman arrives at the security station which has access glassdoors and security camera. Security guards and camera see him turn back to the delivery vehicle and leave. Video footage and all. No call and no query at reception, he leaves and the excuse is that there is no unit number (the man has my phone number- I could have mat him at reception. Modimo)

I am not aware of him being downstairs, I call RAM call centre to find out when I should expect the delivery because I have to step out to fetch children from school, only then they tell me it's a non-delivery and update it on the system. (The guy was downstairs at the reception door while I'm calling)

After 4 hours of back and forth calls to Vodacom and RAM still no delivery-lots of "important operational excuses - have to confirm with Vodacom, need confirmation from Vodacom, driver not in the area "

Meanwhile Vodacom has requested RAM to deliver, RAM says they are waiting for vodacom to confirm "address change" (RAM has written a wrong unit number- no idea where they got it from). Vodacom line manager was to call me back to sort out the matter. I am still waiting.

RAM on the other hand are ready to deliver on Monday to an empty apartment. I won't be there.

The conduct of the driver, the inconsiderate and outright appalling behaviour of the call centre agents is the worst I have experienced. I believe Vodacom can do with one less customer, and RAM will not be bothered, they'll continue work as normal. I made myself available for this delivery and opened myself to disrespectful behaviour. It will not happen again, I see RAM on any delivery , I will decline, whatever that is, respectfully and go elsewhere.