Worst Courier Service, Horrid communication

I am scoring 1 star because there is no lower rating, if there were I would definitely make use of it.

My parcel was dispatched at 11:00 on 3 March, I literally had to be a pest sending emails inquiring why the parcel has not been dispatched as the estimated delivery date was for the third. I waited until 3pm and had been trying to call in throughout the day with no luck. I eventually got through to a consultant who advised deliveries are made from 8 - 5, of which I advised her this is a work address and I can only avail myself until 16:30 but would try to stay a while longer if she can ensure delivery is made by then, she confirmed she cannot get hold of the driver but will alert him. Unfortunately the driver did not arrive and I had to leave.

Upon tracking the parcel this morning (4 March) the driver attempted delivery at 7PM!!!!! Who makes delivery at such late hours, I did not even receive a call or message. So I called RAM to let them know that the driver needs to deliver during work hours as no one will be available to accept the parcel in the evening. Consultant assured me he would alert the warehouse to dispatch the order...an hour later there is no update on the tracking page, so I use their chat bot asking for confirmation if the request had been made, unhelpful and nonchalant Xavier decides to ignore my questions and responds with a page of their internal tracking system which has no update for today, I ask him to reply with words just as I have logged the inquiry using words... 10 - 15 minutes later - NO RESPONSE, I finally send a follow up message to let him know that his service is horrible, and I end the chat, he reopens the chat claiming he was "speaking with dispatch to release the parcel" - then why not reply and let me know to hold while you supposedly talk to dispatch????

I am yet to receive the parcel, but can honestly confirm that their service is ********** and I do not recommend you use it.