Worst courier service

I was told my parcel will arrive today, at 10:18 a delivery guy told me to come out he is coming, tried calling the kids at home and found out they are not there. I waited for them to call me again so that I ask them to leave it with a neighbouring shop but they didnt call.

After 25 minutes I called them back and told them to leave the parcel at the shop, however they said they have left and asked me whats my street name, I doubt they came because they would know the street. They said they will come back again at 13:30, a call centre guy called me as well asking what the delivery guy said and I told him that he said he will come back at 13:30, he said he doubts they will come at that time coz usually when they come back for the second time they come later. I specified that I needed that parcel today and he said he will tell them and I told the delivery guy as well.

I then asked my husband to take some time off work and wait for the parcel, He waited more than 1 and half hours, He then called me and said I must ask them when they will come because he has to rush back to work.

I called the delivery guy, he answered and said he will call me back, after about 10 minutes of no returned call I called him back and he did not answer.

I waited coz the call centre guy said they might come late. At about 6pm I called him again without an answer. I then called the call centre and they told me the delivery guy took the parcel back because he could not get hold of me and there was no one at home which is a lie coz my kids were at home and my phone was with me.

They said there is nothing they can do I will only get it Monday just like that. I am so dissappointed and angry. I have never received such a poor service from a courier company