1 reviews | Active since Jan 2012
Worst courier service
Was supposed to deliver a parcel on Friday the 24th of July. I called in to say that I would be out for an hour during the day and was assured by customer service that this would be fine as the driver will call prior to delivery only to discover they came whilst I was out claiming they tried to call me, which never happened. They then proceeded to post that they tried again at 16:15 on the afternoon but I was not home which is a lie because I was at home and nobody came to the house. I spoke to the manager who then assured me they would make arrangements for deliver today Saturday the 25th as I live 5min from the warehouse and that he would call me to confirm in the morning. No phone call, no help from customer service, nothing. Literally the worst courier service ever. My parcel is still not delivered and I am now at my wits end.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery today at klopper park I will ensure they call you prior
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery today at klopper park I will ensure they call you prior
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Thank you for the reply however, due to me having to go back to work today as I specially took Friday to work from home to accept the parcel, I won’t be at home to sign, unless they deliver after 5pm as I am only home around 5:30pm. I did request on the weekend for the delivery address to be changed to my work address in Bryanston?
Please let me know what is happening as this is now becoming rather urgent.
Thank you for the reply however, due to me having to go back to work today as I specially took Friday to work from home to accept the parcel, I won’t be at home to sign, unless they deliver after 5pm as I am only home around 5:30pm. I did request on the weekend for the delivery address to be changed to my work address in Bryanston?
Please let me know what is happening as this is now becoming rather urgent.