Worst Courier Experience – RAM Has Completely Failed Me

I am absolutely disgusted with the service from RAM. My parcel arrived at their Durban hub on Tuesday midday, and it is now Thursday with ZERO movement, ZERO updates, and ZERO accountability. I called customer service yesterday, and they were completely clueless. They admitted the parcel has been sitting in a van since Tuesday and still hasn’t been offloaded. How is that even acceptable for something that was supposed to be a Next Day service? RAM is clearly unable to deliver on the services they charge for. The tracking has been dead silent for two days, nobody can tell me anything, and I’m left waiting with no timeline, no explanation, and no effort from their side. This level of incompetence is shocking. I paid for a fast, reliable service and instead got delays, confusion, and a total lack of communication. RAM has completely failed to meet even basic service standards. I will think twice before ever using RAM again.