Worst courier experience ever

Ram Couriers has to be the worst courier company I have dealt with to date. Zero customer service from the staff and zero accountability. A whole week later and the guys still can't deliver a package. First courier guy makes arrangements to come drop off package at around 15H00 on the 28th of January 2020. I ask him for his number so that I can call him and he says as a company policy they are not allowed to carry phones anymore as they keep getting ******. I leave my place of work and go to wait for the guy to arrive at 15H00 only for the guy to not come at all. And since he ran that little nice trick with he doesn't carry a phone per "company" policy, I cannot call the guy to follow up. Call centre calls me and says the guy can't bring my package and he knocked off before 17H00 and they will make arrangements to deliver on the 29th of January. I tell them I cannot be at home for delivery and they note that they will confirm my work address in the morning on the 29th. January 29th comes and hear nothing from Ram by 15H00. Call Ram to hear what the issue is and they say they noted that someone should have contacted me, but no one has so I have to wait for Monday the 1st of February. 1st of February courier tries to deliver at home address instead of work address. Remind the guys that I requested they deliver at work after the first courier guy didn't show up after I went to wait at home. Courier guy notes that they will have to take the package back and cannot deliver at my work address which is 6km from my home address. Ram doesn't even try deliver of the 2nd of February. On the 3rd of February courier guy calls to confirm address. We confirm the address and I get a call from Ram an hour later to say courier will no longer bring the package as he had Bryanston noted as a suburb in Broadacres on his system. I complain to the lady and tell her how this doesn't even make sense as Ram has been to my home address previously to deliver the same parcel and that per previous requests they were not even supposed to deliver at my home address. Lady promised that she will contact courier and they will drop off the parcel today, only to be **** to again by another Ram employee. I don't understand how companies are still using Ram as this seems to be standard way of treating customers when I speak to other people about my experience. I'm so fed up that I've actually ordered another product from a different company and selected the pick up option