SA
Sally A
1 reviews | Active since Jan 2011
14 Nov 2025, 16:53
Worst. Courier. Ever.
Can one do a zero rating? Here I sit at 16:45 on a Friday, having spent two entire days waiting around for a package I need to sign for personally, with lots of promises that the parcel is on its way but nothing materialises. What's worse is that I'm expecting another parcel next week, so will I also lose 2 or more days then as well? Lots of nonsense spouted, like "being unable to contact me" (no evidence of missed calls) and "can't find the address" (when the location is literally searchable on Google Maps). Why on earth DHL associates with RAM I have no idea.
Helpful (0)
Replies (4)0
Replies (4)
Ram Hand To Hand Couriers's replyOfficial
19 Nov 2025, 07:22Dear Sally
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised parcel has been delivered.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised parcel has been delivered.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply19 Nov 2025, 07:22
Official
Dear Sally
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised parcel has been delivered.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised parcel has been delivered.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
SA
Sally A's updateReviewer Update
19 Nov 2025, 14:47Thank you, I appreciate your response and hope that your efforts to improve your service are successful.
Out of interest, this week's parcel was delivered a day early, with no warning. Fortunately I was at home.
Sally
Out of interest, this week's parcel was delivered a day early, with no warning. Fortunately I was at home.
Sally
SA
Sally A's update19 Nov 2025, 14:47
Reviewer Update
Thank you, I appreciate your response and hope that your efforts to improve your service are successful.
Out of interest, this week's parcel was delivered a day early, with no warning. Fortunately I was at home.
Sally
Out of interest, this week's parcel was delivered a day early, with no warning. Fortunately I was at home.
Sally
Ram Hand To Hand Couriers's replyOfficial
20 Nov 2025, 07:10please provide a waybill number
Ram Hand To Hand Couriers's reply20 Nov 2025, 07:10
Official
please provide a waybill number
SA
Sally A's updateReviewer Update
20 Nov 2025, 09:08 ***
SA
Sally A's update20 Nov 2025, 09:08
Reviewer Update
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