1 reviews | Active since May 2023
WORST COURIER EVER
Worst courier experience ever and it’s still ongoing
I had ordered a package with Vodacom on the 1st of December which was to be delivered by Ram. Got a notification on the 3rd saying my delivery unsuccessful due to unavailable address and telephonic contact which makes no sense because my number is there. I gave them benefit of the doubt added delivery instructions where I included my cellphone number then waited for next date which was the 5th but got same message. Another delivery failed again on the 8th and 10th. With at least 10 calls to “customer service “ waiting in the queue for an average of 15 mins and each time when I get close to being number 1 my call gets cut which I think is intentional. Can I please have my order delivered on 11th at my desired address and actual attempt by driver to contact me. I have had to change my holiday plans because im waiting for an order from you people. Please fix this immediately
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery and ensure you receive it timeously
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery and ensure you receive it timeously
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,