1 reviews | Active since Sept 2011
Worst Courier Company in SA?
I received a message at 08h01 this morning that my parcel would be delivered today, with the tracking link. We have been at home waiting patiently, me every now and then checking the tracking information. Forward to 17h10: Message : "RAMMobile NonDelivery - Unavailable - Home - Contact Not Available." ... My phone works fine, no call received, no parcel delivered. There was NO ATTEMPTED DELIVERY today! ... and then the lies about "unavailable etc" on their website? I tried to contact them at about 17h15 - no one answered the phone! We have experienced this with RAM before, and the previous time I convinced the MD of the online supply company to not use them again! I understand that a delivery may not happen, but please (1) contact me and (2) do not lie about it and (3) also do not inform the online supllier that "Delivery Failed" - Bad Service!
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries, collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
We have informed the courier to deliver your parcel timeously .
Thank you
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries, collections and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
We have informed the courier to deliver your parcel timeously .
Thank you