TS
Tristan S
1 reviews | Active since Oct 2024
25 Oct 2024, 11:02
Worst courier company ever
Currently, I am struggling with their communications through delivery when it comes to the delivery itself; I do not get any notes on whether they can deliver my parcel to the requested address. There were no calls placed to me, but I had placed calls out, and it has been said that it would be delivered and sorted, but there was no communication or messages after that
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Ram Hand To Hand Couriers's replyOfficial
28 Oct 2024, 09:51Dear Tristan Van Stavel
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The order is out for delivery tomorrow and we will ensure it is delivered today successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply28 Oct 2024, 09:51
Official
Dear Tristan Van Stavel
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The order is out for delivery tomorrow and we will ensure it is delivered today successfully
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.