1 reviews | Active since Dec 2024
Worst courier and customer service to date
I wish to express my extreme dissatisfaction with the abysmal service I have received regarding the delivery of several packages I entrusted to BobGo and RAM Hand-to-Hand Couriers on December 5, 2024. To date, these three packages have not been delivered.
Furthermore, I have been informed that these packages have been damaged while in the custody of RAM and have now gone missing. Despite requesting repackaging and immediate forwarding to the delivery addresses, no action has been taken.
My attempts to resolve this issue have been met with significant obstruction:
- WhatsApp Agent Inaccessibility: The RAM WhatsApp agents abruptly ended the conversations. - Call Center Unreachable: The RAM call center remains unresponsive. - Hubs Unanswered: Calls to the RAM hubs go unanswered. - BobGo Evasion: BobGo has consistently failed to address my concerns despite numerous calls and interactions with various personnel. - Managerial Access Denied: BobGo refuses to connect me with a manager to escalate this critical situation. This is unacceptable, especially considering that RAM is a partner courier for BobGo. BobGo should have the ability to directly communicate with RAM and resolve these issues.
This lack of accountability and customer support is completely unacceptable.
The negligence of both BobGo and RAM has severely impacted my business: - Reputational Damage: My company's reputation has been tarnished due to the failed delivery and the subsequent inaction. - Lost Business Opportunities: My company is currently closed for the festive season due to supplier closures. The inability to send replacement stock to affected clients will undoubtedly result in significant financial losses and potentially irreparable damage to customer relationships. - Financial Losses
I demand an immediate investigation into this matter and a full explanation of the circumstances surrounding the damage and the subsequent failure to rectify the situation. I expect a prompt resolution that includes immediate delivery of all undamaged packages.
I trust that this matter will be addressed with the utmost urgency and seriousness. I await your prompt response and a resolution to this critical issue.
I want to express my sincere gratitude to the entire team at BobGo for their swift response and dedicated efforts in resolving this recent issue. They effectively addressed a situation that had left clients understandably upset and myself feeling frustrated and at a loss for a solution.
Thanks to their immediate action, the majority of clients are now satisfied. I am incredibly relieved and thankful for their professionalism and commitment. While a few parcels remain outstanding, BobGo continues to provide regular updates and is actively working to rectify the situation.
In contrast, I have yet to receive any communication from RAM. This experience has reinforced the importance of choosing reliable partners.
I want to express my sincere gratitude to the entire team at BobGo for their swift response and dedicated efforts in resolving this recent issue. They effectively addressed a situation that had left clients understandably upset and myself feeling frustrated and at a loss for a solution.
Thanks to their immediate action, the majority of clients are now satisfied. I am incredibly relieved and thankful for their professionalism and commitment. While a few parcels remain outstanding, BobGo continues to provide regular updates and is actively working to rectify the situation.
In contrast, I have yet to receive any communication from RAM. This experience has reinforced the importance of choosing reliable partners.