Worst and disgusting courier service

I'm quite worried if the parcel is not delivered and the blame is put on the customer, but not the delivery person who is duty is to confirm first that they are at the correct address by calling the person who is receiving the parcel. Yesterday I received none of the calls from the people who were supposed to deliver my parcel. Today when I call to follow up on my delivery I'm told it's because I put the wrong address, really???? They also say I'm not receiving the parcel today. But did they call to confirm I'm able to come and get the parcel No! If the same mistake happens again and I'm not receiving this parcel, I'm not going to be held accountable for a neglectful mistake that is caused by your staff.