Worse service ever

I place an order with Rain for the 4G card since I will be working at home on the 20th March 2020. 23rd March I received an sms from RAM with ***-***4. On the 27th March I called them because I didn't hear anything from them ever since the sms. the consultant told me they tried to call me several times, when I ask for the number they called from ***) and I told her they called me once and that time I was busy with shopping for the lockdown no one called again ONLY 1 call. She took my details so that the CPT team can call me same day which they did not. I called again Monday the 27th I spoke to Mos and he advise me that, CPT team was supposed to call me for the meeting point because of the lockdown he will call them and come back to me. I told Mos I don't have a problem for the meeting point because I need the card urgently so that I can do my work. He called me back and told me no one is answering their phones he sent an email to them for the request. I then called since I didn't get any response and the lady who answer the call told me my card won’t be delivered now only after lockdown I had no choice but to understand.

Today 3rd April while we were in a conference call my colleague told us RAM delivered his sim card I couldn't understand since I was told only after lockdown deliveries will be done. I called RAM afterwards to double check this and this Tumi lady told me my card was sent back because I didn't answer my cell for the meeting point at the mall. I told her no one called me I’m the one who’s been calling them not the other way around when I ask which mall is it she never answer.

My problem with RAM is their service I’m using my cellphone to call them which I have to hold for more than 10mins to be answered.

My job is on the line because all my colleagues that they ordered their sim card received them only me as if I don't want to work especially the last guys received his today.

RAM is a **** to them it's me that who doesn't answer their calls whereas I’m the one who's been calling with my airtime, and every time I call it's a difference story now my card has been sent back to Rain because "I don't answer" according to them. Now I have to answer to my bosses why my work is behind whereas we've been told to order the cards.