Worse courier service ever

Parcel out for delivery 07:13, it is now 16:17, no parcel received as yet. Phoned ********** 726, hold on for 21mins19sec no answer. Service.... what service? Worst service ever from a courier company. Its a vodacom parcel, I waited so long for vodacom. So i see now, both companies have absolutely no service. Thank you, thank you for nothing.