ML
Muhammad L
1 reviews | Active since Dec 2022
06 Dec 2024, 13:42
WORSE COURIER IN THE WORLD
Absolutely shockingly pathetic service. Claimed that parcel was delivered yet it never was and getting a hold of their customer service is the worse thing ever. Never answer calls, then get cut off. The Whatsapp service is even more pathethic. How is this sorry excise of a company even existing with such atrocious service
Helpful (0)
Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
06 Dec 2024, 17:39Good day,
Due to the Black Friday and festive season rush, we are currently experiencing a significant increase in shipment volumes.
Due to the Black Friday and festive season rush, we are currently experiencing a significant increase in shipment volumes.
As a result, there may be delays of 48–72 hours in collections or deliveries on certain routes.
We are fully committed to providing you with a seamless customer experience and are working diligently to minimize these delays while maintaining the high standards you expect from us.
To check the latest status of your shipment, you can:
- Track your parcel on our website.
- Use WhatsApp: Send “Hi” to *** to access our self-service menu and select the tracking option.
We sincerely apologise for any inconvenience caused and greatly appreciate your patience and understanding during this busy period.
Ram Hand To Hand Couriers's reply06 Dec 2024, 17:39
Official
Good day,
Due to the Black Friday and festive season rush, we are currently experiencing a significant increase in shipment volumes.
Due to the Black Friday and festive season rush, we are currently experiencing a significant increase in shipment volumes.
As a result, there may be delays of 48–72 hours in collections or deliveries on certain routes.
We are fully committed to providing you with a seamless customer experience and are working diligently to minimize these delays while maintaining the high standards you expect from us.
To check the latest status of your shipment, you can:
- Track your parcel on our website.
- Use WhatsApp: Send “Hi” to *** to access our self-service menu and select the tracking option.
We sincerely apologise for any inconvenience caused and greatly appreciate your patience and understanding during this busy period.
ML
Muhammad L's updateReviewer Update
06 Dec 2024, 19:27So your WhatsApp number is absolutely useless. So please can you actually stop advertising the WhatsApp. I had to eventually drive to the Isando depot to get the info as to where my parcel is and then find out that only one of 2 parcels are delivered
ML
Muhammad L's update06 Dec 2024, 19:27
Reviewer Update
So your WhatsApp number is absolutely useless. So please can you actually stop advertising the WhatsApp. I had to eventually drive to the Isando depot to get the info as to where my parcel is and then find out that only one of 2 parcels are delivered