Why is my parcel cancelled without being collected and delivered

My parcel cancelled without being collected and delivered to me.

I have a parcel that was assigned to be collected as Seller stock from takealot cape town. Clifford phoned me regarding the parcel and he seemed to be clueless about takealot process . I phoned him yesterday to follow up on my parcel as the status is showing that it was cancelled without my confirmation

He connected me with the driver (on the call) assigned to collect the parcel . Driver told me that he is unsure of the collection process , while i was on the phone trying to explain . He started talking to another person on the side , i could hear what they were saying.

He was telling the other person that he did not have complete required information to collect the parcel because Jeannette did not provide the information

Can you please ensure your employees are trained properly and your processes are aligned

I need my parcel please

Between Clifford , Jeannette and the Driver , there is no alignment. Collection Letter with a barcode must be given to a driver when collecting a parcel

You are creating unnecessary frustration for me with your poor service