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Sarah N
1 reviews | Active since Sept 2011
03 Dec 2018, 15:22
Where is your customer service?
Your customer service is shocking. I called last week Friday 30th November to say I had to leave work due to load shedding. I asked to change my address for delivery, Ram informed me that order has to come from Vodacom. I asked them if i can meet the driver somewhere, Ram said i cannot as the vehicles are tracked. I asked them to ask the driver to call me before he arrived so i can meet him at work which never happened. Today the package is out for delivery again, it is now 3:20pm with no delivery in site and I leave at 4. I have emailed with no response, I have tried to get a response on your live chat but am being ignored. I have lost my voice so cannot call. Your customer service is terrible!
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Replies (2)
Ram Hand To Hand Couriers's replyOfficial
04 Dec 2018, 11:39 Good day, Thank you for your post. We do apologize for all inconveniences caused. This will be investigated and we will contact you directly for all delivery details Thank you Warm regards Ram team
Ram Hand To Hand Couriers's reply04 Dec 2018, 11:39
Official
Good day, Thank you for your post. We do apologize for all inconveniences caused. This will be investigated and we will contact you directly for all delivery details Thank you Warm regards Ram team
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Sarah N's updateReviewer Update
05 Dec 2018, 08:01Your call centre sucks, are so unhelpful and have no solutions to help. I called your Durban branch and speak to a lovely gentleman who actually let me speak to the driver. The driver was a star - need more employees like him!
Train your call centre staff about customer service!
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Sarah N's update05 Dec 2018, 08:01
Reviewer Update
Your call centre sucks, are so unhelpful and have no solutions to help. I called your Durban branch and speak to a lovely gentleman who actually let me speak to the driver. The driver was a star - need more employees like him!
Train your call centre staff about customer service!