NZ
Nina Z

1 reviews | Active since Jul 2015

02 Aug 2024, 18:30

Where is my FNB package

Ram what do you guys stand for ?? What exactly are customers to your business..coz I’m perplexed!!! You guys have 0 respect for your customers!! Once again I’m on this platform complaining about my Fnb package that has still not being delivered!! I am out of words ..totally speechless about my experience with you guys…I have no idea why businesses even bother utilising your services which are non existent !! 9:03 am on the 02/08 , I got an sms , stating that my order would be delivered today …I’ve been sitting ,waiting patiently…all day -once again no call ..the time is now 18: 30 pm, absolutely nothing from you guys !!! What exactly is this ???? Where is my package?? You guys know how to create IRATE customers!!

0
Replies (2)
NZ
Nina Z's update02 Aug 2024, 18:40
Reviewer Update
And then your driver still has the nerve to lie : and state non delivery- no one was home ??? Really ..this is such a mockery
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply05 Aug 2024, 09:36
Official
Dear Nina Zembe

 
 We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed. 
 Please accept our sincere apologies for the inconvenience and frustration this may have caused.

 We will resolve and ensure we deliver your parcel 
 
 We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
 Once again we humbly apologize and appreciate your patience and understanding.
 
 Sincerely, 
 RAM Team.