What's the point of giving a delivery date if you aren't going to honour it?

My package which was SUPPOSE to arrive today arrived yesterday while I was at work. I then asked the delivery lady if it can be delivered tomorrow (today) and she said yes she will make a note of that. I then got a Whatsapp from your bot asking if delivering on Monday (10th) is okay... No I need it today because I need it for a race tomorrow. It then gave me options of Tues, Wed, Thurs, Friday and week after next Monday. The bot is STILL stuck in "Invalid option, please enter the number next to your preferred delivery date." no matter what I send

I phoned customer support now and after waiting 6min 42 sec in the queue the line just went quiet... so after a couple attempts at saying "hello" into the void I hung up and called again.... next call was 11 min 14 sec long I had to explain the situation twice because after my long explanation the operator says "I didn't get that please repeat" and then she tells me "oh sorry that package is at the hub and will only be delivered on Monday" "We didn't know we needed to deliver today" "we only received feedback not too long ago" This is ridiculous! I have never had a courier company not try deliver again the next day especially after I request them to and furthermore that they decide oh its fine we can dishonour our delivery slot and come a day early and if that fails come 3 days later than our promise

This is ridiculous