BT
Boitumelo T
1 reviews | Active since Nov 2013
25 Sept 2025, 10:25
What’s the point in specifying delivery details?!
For a company that prides itself in HAND-TO-HAND courier services, I don’t understand how my parcel is delivered to someone else (Dorcas)at the incorrect address (Oak Street when I have specifically requested Bram Fischer Drive) and I’m am EXPECTED to find this said Dorcas and collect the parcel from them. Can someone with sense please get back to how on how I can MY parcel delivered to ME as requested. This was delivered on Monday 22 September to the wrong person and the wrong address
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
29 Sept 2025, 09:27Dear Boitumelo ,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
This was delivered to the mail room at your work address as the driver could not get a hold of you
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again, we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
This was delivered to the mail room at your work address as the driver could not get a hold of you
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again, we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply29 Sept 2025, 09:27
Official
Dear Boitumelo ,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
This was delivered to the mail room at your work address as the driver could not get a hold of you
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again, we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
This was delivered to the mail room at your work address as the driver could not get a hold of you
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again, we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.