What has happened to this company ?????

I need to tell you about the worse experience I had with Ram couriers ,I started supporting them , as they sponsor the Cricket , early that morning I did a transaction online and paid for next day delivery of documents -the payment went thru , but I received no confirmation e mail , from there the drama started , every time I phoned the number -I then spoke to a person and when I say it was done online -I am being transferred to a man who apparently work with the online queries , the only problem , every single time they put me thru to this person -the phone is not answered and eventually the call is cut -I then phone again ! over and over again , the same thing happen !! I have never seen such an *********** call centre, by then it was almost 14H00 and the documents have not been collected, I had no confirmation that the transaction went thru , I cannot speak to the mystery man and my money was deducted from my account 09H25 this morning ????????? - 21/06/2018-To add -I eventually got hold of a person that claimed he is the supervisor of online sales -Tyrone Kennedy -he found my order, and told me that the payment was not reflecting, I asked him -as this is an overnight parcel -when were they going to tell me that???? – I send him proof of the payment -that he then would have send to another department -and then the courier would come to collect the parcel , I waited -at my work address till 19H00 that night -nobody showed up -the documents that is supposed to be delivered today -is still with me , NO COMMINICATION from Tyrone Kennedy after he told me -he would phone me to give me feedback , Now a day later -I find this message on my Halo peter complaint Good day, Thank you for your post. We do apologies for all inconveniences caused. This will be investigated, and we will contact you directly for all details Thank you Warm regards Ram team-- No one contacted me -just for the public to thinks something has been done –I then started phoning again, and was phoned by a person with the name – Arinda - with the audacity she asked me if it is an urgent and important parcel , I said yes . then she tried to blame me for the incident , telling me -the driver was there , my office was closed -little did she no that my office is behind an ICU in a hospital -and there are staff on duty -24hrs a day , and I left them with the documents , that they gave back to me the next morning , now the driver , “that was there the night before “ had to get directions , on how to get there , this Arinda started to phoning me , do this , print this mail etc etc , when she phoned me for the 6 time in 30min , I told her -I’m at work and I’m busy , she must sort the story out -so we all can carry on with our day , she become very aggressive , screamed over me that she is a manager and started to carry on -I should have -were I ended the call , if this is the kind of manager that work there , then I can see why the company has become so *********** in collecting a simple envelope -that you have to pay R240 -to be delivered in the same city